Privacy Policy

This Privacy Policy explains how RNALDI Flooring ("we," "us," or "our") collects, uses, and protects information when you visit our website or contact us. By using this website or submitting our contact form, you agree to the practices described here.

Information We Collect

We collect the information you choose to provide through our contact and consultation forms. This typically includes:

• Your name
• Your phone number
• Your email address
• The service you are interested in
• Your preferred contact time
• Any additional details you include in your message

We may also automatically receive limited technical information such as the page you submitted from, the referring website, your approximate request time, browser type, and IP address. Where campaign tracking parameters (UTM values) are present in the link you followed, they may be recorded to help us understand how you found us.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and schedule a consultation or estimate
• Provide the services you request
• Communicate with you about your project
• Improve our website and understand how visitors find us

We do not sell your personal information.

Contact Forms and Lead Processing

When you submit a form on this website, your information is transmitted securely to our systems and may be routed through an automation service to notify our team and organize your request. We use this only to follow up on your inquiry and provide the service you asked about.

Third-Party Services

We use trusted third-party services to operate this website and process inquiries. These may include:

• Make.com — used to route and organize form submissions so our team can follow up with you.
• Our web hosting provider, which stores the website and related files.
• Analytics and advertising services, where enabled (see below).

Each third-party service processes data according to its own privacy policy. We only share the information necessary to respond to your request.

Cookies and Analytics

This website may use cookies or similar technologies to support core functionality and, where enabled, to measure website traffic and performance. Analytics tools (such as Google Analytics) help us understand which pages are visited and how visitors interact with the site. You can control or disable cookies through your browser settings; some features may not function as intended if cookies are disabled.

Advertising

If advertising or conversion-tracking tools (such as Google Ads or Meta Pixel) are enabled, they may use cookies to measure the effectiveness of our campaigns. These tools are only active when configured, these third-party tools are only active when configured. Campaign parameters (UTM tags and Google or Meta click identifiers, when present in the URL) are stored in session storage for the current browsing session and included with your inquiry to identify its source. No name, phone number, or email address is included in the website’s conversion events.

Data Retention

We retain the information you submit for as long as needed to respond to your inquiry, provide our services, and meet legitimate business or legal requirements. When information is no longer needed, we take reasonable steps to remove or anonymize it.

Data Security

We take reasonable measures to protect the information you share with us. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request to access, update, or delete the personal information you have provided to us. To make a request, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

Children's Privacy

This website is intended for a general audience and is not directed to children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

• RNALDI Flooring
• Phone: (407) 408-4309
• Location: Orlando, FL & nearby cities